Online giants such as Amazon are prime examples of how companies can incorporate customer feedback directly into the further development of their services. In banking, this influencing factor is still treated as a secondary factor, yet it is fundamental for increased sustainable performance. Consileon has developed its own model to parameterize customer enthusiasm. It focuses on the emotional bond between a customer and the bank and, in addition to a regular customer survey, also takes into account customer feedback via social media channels.
Reducing the carbon footprint: How carbon portfolio control and risk management are shaping the financial sector
Implementing carbon portfolio controls and risk management strategies is critical to reducing the carbon footprint of the financial sector, avoiding losses and recognising opportunities for growth and innovation.