Aufbau und Umsetzung einer Nachhaltigkeitsstrategie – neue Anforderungen der Aufsichtsbehörden bEstablishing and implementing a sustainability strategy – new requirements from the regulatory authorities pose a challenge for financial market participants – but how to deal with them? What are the requirements of customers and how far are competitors? Learn more in the Consileon qualification paper.
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Retail banking is certainly the supreme discipline in the banking business, but the pressure on mass business is steadily intensifying. In addition, a decade after the financial crisis, the Covid pandemic has plunged the global economy into its worst crisis since World War II. But this is not the only challenge facing retail banks:
The important thing now is to set the right course. The validity of developed strategies is becoming shorter and shorter in view of the speed of change. The ability to change is becoming a decisive competitive advantage. We provide you with the tools to exploit this advantage. With our profound strategic business understanding as well as a high level of implementation competence, we are ideally equipped to support you in mastering the challenges in retail banking.
The store as the central point of contact for customer needs has largely become obsolete.
Between 2008 and 2019, the number of stores in Germany fell from 42,000 to 30,000. Corona is acting as a catalyst for further consolidation of the branch network. Consileon is convinced that stores will not disappear completely from the scene. However, it is necessary to rethink the concept of the store and optimally integrate this personal access channel into the omni-channel customer experience. In addition, the further reduction of stores should be linked to a “transition concept”. The bank should communicate the benefits of “digital banking” to classic store customers and, for example, jointly carry out service orders online in the store. Consileon helps you design the store of the future and create hybrid consulting excellence.
Online giants such as Amazon are prime examples of how companies can incorporate customer feedback directly into the further development of their services. In banking, this influencing factor is still treated as a secondary factor, yet it is fundamental for increased sustainable performance. Consileon has developed its own model to parameterize customer enthusiasm. It focuses on the emotional bond between a customer and the bank and, in addition to a regular customer survey, also takes into account customer feedback via social media channels.
More than 60% of all developed strategies fail in their implementation. Either their result falls short of expectations or they are discontinued after some time. In times of rapidly advancing digitization, the complexity of implementation increases enormously.
At the same time, the time-to-market increases. The transformation capability of an organization thus becomes a key success factor. Consileon supports banks and savings banks in implementing agile delivery models. From the design of an agile organizational culture to the implementation of processes. Through systematic change management, employees are actively involved in the change process at an early stage.
The banking business is facing disruptive change. Digital banks have long been established and are increasingly taking market share from traditional institutions. Banking-as-a-service platforms supported by API and cloud-based technologies also enable companies from non-banking industries to offer financial services quickly and easily – market entry barriers are thus increasingly eroding. Consileon supports banks in adapting their business model to the new conditions.
Agility has been on everyone’s lips for some years now. More and more companies want to adopt an agile approach because they expect to be able to adapt their processes, organization or IT more flexibly and quickly in order to respond better to customer requirements, market adjustments and general conditions. This raises the question of whether agility per se can be seen as the panacea for change processes or whether there are projects for which the classic waterfall method is better suited.
Agility is a concept based on the guiding principles and values formulated in 2001 by a group of software developers as the “Agile Manifesto”. The focus is on the development of customer-oriented solutions and the ability to adapt to changing conditions in the course of the project.
Sustainability in the financial services industry is and remains a decisive competitive factor. This and other exciting results are provided by the study „Vom Feigenblatt zum Wettbewerbsvorteil – Der Anfang ist gemacht!“ (engl. “From fig leaf to competitive advantage – the beginning has been made!”) by Consileon and syracom.
Sustainability is currently one of the most popular and pressing topics in society, on the political stage and in business. Via the manufacturing sector, the topic ends up on the agenda of financial service providers.
Financial institutions see sustainability as a crucial lever to differentiate themselves from the competition in the industry. The results of the survey clearly show this. Only five percent of the participants do not attribute any relevant importance to the topic. But what influence does the topic of sustainability have on the economic profit of financial service providers in the eyes of the experts from the industry? What is the development of the range of sustainable financial products in the industry? Where are financial service providers on the path to sustainability transformation? In which areas of responsibility is there still a need for action?
Together with syracom, Consileon obtained answers to a total of 21 questions on the topic of sustainability in the financial sector in a survey of 57 experts from the industry. The study provides insight into the status of the sustainability transformation of financial companies in 2020.
Download the free preview of the study here. (The study is in German.)
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The Bernd Reisig Foundation or “helfen helfen” was founded in 2017. However, the “helfen helfen” initiative has been around for over a decade. The foundation supports people in need and projects, including the “Christmas Goose Dinner for the Homeless” in the Ratskeller of Frankfurt’s Römer or the traditional Easter brunch in the Hausmann family marquee at the Dippemess. But “helfen helfen” also takes care of individual fates or other projects, such as baking Christmas biscuits with refugee children. The foundation has also supported sports clubs that excel in youth work. “helfen helfen” is always open to new projects and new project ideas and has already been able to implement many actions in the past. Continuing to do good remains the foundation’s aspiration for the future. u tun, das bleibt der Anspruch der Stiftung für die Zukunft.
Child abuse is one of the worst and most common crimes worldwide. Affected children are either condemned to silence or find it difficult – if at all – to be heard. Aktionkinderschutz e.V. is a registered, non-profit association (registration number: 3171, Karlsruhe) which, due to increasing cases of child abuse, is committed to preventive teaching at primary schools. With the help of donations, the association wants to provide primary schools throughout Germany with free teaching materials against sexual abuse. For this purpose, experienced educators have written the books “Lisa discovers the world” and “Paul discovers the world” (incl. pedagogical guide and workbook) against sexual abuse of children for the association. The aim is to help children become more self-confident, to be able to say “no” but also to distinguish between “good” and “bad feelings”.
