– How digital customer interaction works for insurance companies
from: Versicherungswirtschaft 07/2020
Von Dr. Alexander Erdland, Ralph Hientzsch, Dr. Peter von Koppenfels
After Covid, many things will no longer be the same. Not all of the consequences can be foreseen yet, but some lessons can already be learned. Whether home office or online shopping – during the crisis, the acceptance of digital interaction has noticeably increased. The much-discussed customer interaction seems to have passed the practical test.
Read in the current issue of Versicherungswirtschaft on what insurers should do now.
Download the full article here. (The article is in German.)