How digitization increases efficiency in banking

Digitization not only makes banking more affordable for customers, it also creates real added value for banks. Digital channels enable you to re-establish close contact with your customers and shift the holistic advisory process into their sphere of life. Whether retirement planning, construction financing, securities investment, account or card – via smartphone you pick up your customer where the topics are relevant for him. The seamless advisory process across all channels is user-friendly and saves costs. With a smooth transfer of information from channel to channel, the advice given in the branch or call center can seamlessly follow on from the topic that the customer has already researched online. We create the necessary channel transparency, channel excellence and channel networking for this and help you tap into entirely new customer groups.

Optimize your processes – digitally and as a team

You can also achieve new efficiency through optimized processes that are reflected in your IT system. Our process strategists work as a team with our IT experts to develop a core system for your workflows that turns many systems into one and can be transferred to all subsidiaries worldwide. ONE system means: less costs!

Use innovative technologies

You can already use technologies such as robotics and artificial intelligence profitably without hesitation. Robotics helps to make manual activities around service processes efficient. Chatbots control the interaction with customers without any personnel at all. Artificial intelligence helps to efficiently evaluate and learn from data. With the help of machine learning, you can identify and prevent money laundering fraud at an early stage, for example.

Create added value with new digital service ideas

FinTechs, the financial start-ups and new competitors on the market, have shown how you can win back customers with creative, digital financial service ideas. An app that shows customers financial opportunities in real time or relieves them of administrative work like their tax advisor? You can also offer such services – you already have the contact data for millions of customers. We design a platform for you that can open programming interfaces to the outside world. This means you can either connect your own apps to it or open the platform to third-party providers of financial services at good conditions.

Start profiting from the possibilities of the new efficiency banking – take advantage of our first consultation!

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