{"id":36349,"date":"2020-07-16T15:13:28","date_gmt":"2020-07-16T15:13:28","guid":{"rendered":"https:\/\/staging.consileon.de\/presseschau-versicherungswirtschaft\/"},"modified":"2022-05-24T11:11:16","modified_gmt":"2022-05-24T11:11:16","slug":"press-review-insurance-industry","status":"publish","type":"post","link":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/","title":{"rendered":"Closer to the customer"},"content":{"rendered":"\n

\u2013 How digital customer interaction works for insurance companies <\/h2>\n\n\n\n

from: Versicherungswirtschaft 07\/2020<\/h3>\n\n\n\n

Von Dr. Alexander Erdland, Ralph Hientzsch, Dr. Peter von Koppenfels<\/p>\n\n\n\n

After Covid, many things will no longer be the same. Not all of the consequences can be foreseen yet, but some lessons can already be learned. Whether home office or online shopping – during the crisis, the acceptance of digital interaction has noticeably increased. The much-discussed customer interaction seems to have passed the practical test.<\/p>\n\n\n\n

Read in the current issue of Versicherungswirtschaft on what insurers should do now.<\/p>\n\n\n\n

Download the full article here<\/a>. (The article is in German.)<\/em><\/p>\n\n\n\n

\"\"<\/a><\/figure><\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Artikel in der Versicherungswirtschaft 07\/2020 zu:<\/p>\n

– Digitale Kundeninteraktion im Corona-Praxistest
\n– Omni-Channel-Vernetzung im Vertrieb
\n– Digitale Aktivierung
\n– Data Analytics und KI <\/p>\n","protected":false},"author":3,"featured_media":8427,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"_acf_changed":false,"footnotes":""},"categories":[90,88],"tags":[],"class_list":["post-36349","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-insurance-en","category-publications-en","post_format-post-format-image"],"acf":[],"yoast_head":"\nCloser to the customer | , Insurance| Consileon<\/title>\n<meta name=\"description\" content=\"Article Versicherungswirtschaft 07\/2020: Digital customer interaction, omni-channel networking, digital activation, data analytics, AI\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Closer to the customer\" \/>\n<meta property=\"og:description\" content=\"Article Versicherungswirtschaft 07\/2020: Digital customer interaction, omni-channel networking, digital activation, data analytics, AI\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Consileon Business Consultancy GmbH | Management- und IT-Beratung\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-16T15:13:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-24T11:11:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2020\/07\/technology-791029_1920.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tobias Leibach\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tobias Leibach\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/\"},\"author\":{\"name\":\"Tobias Leibach\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/#\\\/schema\\\/person\\\/d0f45c7153ec976f636528785665458c\"},\"headline\":\"Closer to the customer\",\"datePublished\":\"2020-07-16T15:13:28+00:00\",\"dateModified\":\"2022-05-24T11:11:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/\"},\"wordCount\":102,\"image\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.consileon.de\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/technology-791029_1920.jpg\",\"articleSection\":[\"Insurance\",\"Publications\"],\"inLanguage\":\"en-US\",\"copyrightYear\":\"2020\",\"copyrightHolder\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/\",\"url\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/\",\"name\":\"Closer to the customer | , Insurance| Consileon\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.consileon.de\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/technology-791029_1920.jpg\",\"datePublished\":\"2020-07-16T15:13:28+00:00\",\"dateModified\":\"2022-05-24T11:11:16+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/#\\\/schema\\\/person\\\/d0f45c7153ec976f636528785665458c\"},\"description\":\"Article Versicherungswirtschaft 07\\\/2020: Digital customer interaction, omni-channel networking, digital activation, data analytics, AI\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.consileon.de\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/technology-791029_1920.jpg\",\"contentUrl\":\"https:\\\/\\\/www.consileon.de\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/technology-791029_1920.jpg\",\"width\":1920,\"height\":1280,\"caption\":\"Frau mit Laptop im Home office\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/2020\\\/07\\\/16\\\/press-review-insurance-industry\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Closer to the customer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/#website\",\"url\":\"https:\\\/\\\/www.consileon.de\\\/\",\"name\":\"Consileon Business Consultancy GmbH | Management- und IT-Beratung\",\"description\":\"Consileon ist eine Management- und IT-Beratung, die mit rund 450 Mitarbeitern Unternehmen aller Branchen, von lokalen Organisationen bis DAX-Konzernen, ber\u00e4t.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.consileon.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.consileon.de\\\/#\\\/schema\\\/person\\\/d0f45c7153ec976f636528785665458c\",\"name\":\"Tobias Leibach\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d50be0e2ef1b22637a41e7c5c32b1d85c64ff0b88bc9608cd8a61c0ac35eecef?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d50be0e2ef1b22637a41e7c5c32b1d85c64ff0b88bc9608cd8a61c0ac35eecef?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d50be0e2ef1b22637a41e7c5c32b1d85c64ff0b88bc9608cd8a61c0ac35eecef?s=96&d=mm&r=g\",\"caption\":\"Tobias Leibach\"},\"sameAs\":[\"https:\\\/\\\/www.consileon.de\\\/\"],\"url\":\"https:\\\/\\\/www.consileon.de\\\/en\\\/blog\\\/author\\\/tobias-leibach\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Closer to the customer | , Insurance| Consileon","description":"Article Versicherungswirtschaft 07\/2020: Digital customer interaction, omni-channel networking, digital activation, data analytics, AI","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/","og_locale":"en_US","og_type":"article","og_title":"Closer to the customer","og_description":"Article Versicherungswirtschaft 07\/2020: Digital customer interaction, omni-channel networking, digital activation, data analytics, AI","og_url":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/","og_site_name":"Consileon Business Consultancy GmbH | Management- und IT-Beratung","article_published_time":"2020-07-16T15:13:28+00:00","article_modified_time":"2022-05-24T11:11:16+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/www.consileon.de\/wp-content\/uploads\/2020\/07\/technology-791029_1920.jpg","type":"image\/jpeg"}],"author":"Tobias Leibach","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Tobias Leibach","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#article","isPartOf":{"@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/"},"author":{"name":"Tobias Leibach","@id":"https:\/\/www.consileon.de\/#\/schema\/person\/d0f45c7153ec976f636528785665458c"},"headline":"Closer to the customer","datePublished":"2020-07-16T15:13:28+00:00","dateModified":"2022-05-24T11:11:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/"},"wordCount":102,"image":{"@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#primaryimage"},"thumbnailUrl":"https:\/\/www.consileon.de\/wp-content\/uploads\/2020\/07\/technology-791029_1920.jpg","articleSection":["Insurance","Publications"],"inLanguage":"en-US","copyrightYear":"2020","copyrightHolder":{"@id":"https:\/\/www.consileon.de\/#organization"}},{"@type":"WebPage","@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/","url":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/","name":"Closer to the customer | , Insurance| Consileon","isPartOf":{"@id":"https:\/\/www.consileon.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#primaryimage"},"image":{"@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#primaryimage"},"thumbnailUrl":"https:\/\/www.consileon.de\/wp-content\/uploads\/2020\/07\/technology-791029_1920.jpg","datePublished":"2020-07-16T15:13:28+00:00","dateModified":"2022-05-24T11:11:16+00:00","author":{"@id":"https:\/\/www.consileon.de\/#\/schema\/person\/d0f45c7153ec976f636528785665458c"},"description":"Article Versicherungswirtschaft 07\/2020: Digital customer interaction, omni-channel networking, digital activation, data analytics, AI","breadcrumb":{"@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#primaryimage","url":"https:\/\/www.consileon.de\/wp-content\/uploads\/2020\/07\/technology-791029_1920.jpg","contentUrl":"https:\/\/www.consileon.de\/wp-content\/uploads\/2020\/07\/technology-791029_1920.jpg","width":1920,"height":1280,"caption":"Frau mit Laptop im Home office"},{"@type":"BreadcrumbList","@id":"https:\/\/www.consileon.de\/en\/blog\/2020\/07\/16\/press-review-insurance-industry\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.consileon.de\/en\/"},{"@type":"ListItem","position":2,"name":"Closer to the customer"}]},{"@type":"WebSite","@id":"https:\/\/www.consileon.de\/#website","url":"https:\/\/www.consileon.de\/","name":"Consileon Business Consultancy GmbH | Management- und IT-Beratung","description":"Consileon ist eine Management- und IT-Beratung, die mit rund 450 Mitarbeitern Unternehmen aller Branchen, von lokalen Organisationen bis DAX-Konzernen, ber\u00e4t.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.consileon.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.consileon.de\/#\/schema\/person\/d0f45c7153ec976f636528785665458c","name":"Tobias Leibach","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d50be0e2ef1b22637a41e7c5c32b1d85c64ff0b88bc9608cd8a61c0ac35eecef?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d50be0e2ef1b22637a41e7c5c32b1d85c64ff0b88bc9608cd8a61c0ac35eecef?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d50be0e2ef1b22637a41e7c5c32b1d85c64ff0b88bc9608cd8a61c0ac35eecef?s=96&d=mm&r=g","caption":"Tobias Leibach"},"sameAs":["https:\/\/www.consileon.de\/"],"url":"https:\/\/www.consileon.de\/en\/blog\/author\/tobias-leibach\/"}]}},"_links":{"self":[{"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/posts\/36349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/comments?post=36349"}],"version-history":[{"count":0,"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/posts\/36349\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/media\/8427"}],"wp:attachment":[{"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/media?parent=36349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/categories?post=36349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.consileon.de\/en\/wp-json\/wp\/v2\/tags?post=36349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}