{"id":29607,"date":"2021-06-21T13:33:14","date_gmt":"2021-06-21T13:33:14","guid":{"rendered":"https:\/\/staging.consileon.de\/scopmi\/"},"modified":"2022-05-24T11:27:38","modified_gmt":"2022-05-24T11:27:38","slug":"scopmi","status":"publish","type":"post","link":"https:\/\/www.consileon.de\/en\/blog\/2021\/06\/21\/scopmi\/","title":{"rendered":"SCOPmi \u2013 Your path to the digitized sales force\u200b"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-digitize-and-integrate-strategic-contact-planning-successfully\">Digitize and integrate Strategic Contact Planning successfully<\/h2>\n\n\n\n<p id=\"h-dank-der-zunehmenden-bedeutung-individueller-kundenansprache-ist-es-f-r-au-endienstmitarbeiter-enorm-wichtig-ihre-kundenkontakte-im-blick-zu-behalten-scopmi-bietet-daf-r-eine-einfache-l-sung-die-applikation-scopmi-strategische-kundenbetreuung-mit-process-mining-wurde-in-zusammenarbeit-von-consileon-l-dtke-d-bele-und-pmc-entwickelt-und-unterst-tzt-ihre-au-endienstmitarbeiter-dabei-ihre-kundenkontakte-strategisch-zu-planen-kontakt-reihenfolgen-und-kundenbed-rfnisse-besser-zu-verstehen-und-zuk-nftige-customer-journeys-leichter-zu-erstellen\">With individual customer contact becoming increasingly important, it is extremely important for sales representatives to keep track of their contacts with customers. The application <a href=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/05\/Produktangebot-SCOPmi.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">SCOPmi \u2013 Strategic Customer Contact Management<\/a> with Process Mining was developed in cooperation between  <a href=\"https:\/\/www.consileon.de\/en\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Consileon<\/a> ,  <a href=\"https:\/\/eur04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.luedke-doebele.com%2F&amp;data=04%7C01%7CJulia.Reckziegel%40consileon.de%7C91d28067cccb49aa52b608d93196712b%7C0785a2ad70bc40849574505c57704c69%7C0%7C0%7C637595344472367127%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2F%2BbhNzt9rcLPDjYVN%2BNk0rxZFg63ZdIazy4UeSM3KuM%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">L\u00fcdke+D\u00f6bele<\/a>  and  <a href=\"https:\/\/www.pmc-services.de\/\" target=\"_blank\" rel=\"noreferrer noopener\">PMC<\/a>. It helps their sales representatives plan and manage customer contacts more strategically, as well as better understand contact order and customer needs and to create customer journeys more easily.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-simple-omnichannel-contact-planning\">Simple omnichannel contact planning<\/h3>\n\n\n\n<p id=\"h-scopmi-ist-auf-allen-mobilen-devices-nutzbar-und-erleichter-ihnen-die-multichannel-nutzung-in-er-realit-t-ergeben-sich-durch-den-multichannel-ansatz-viele-herausforderungen\">Your&nbsp;sales&nbsp;force&nbsp;can&nbsp;reach&nbsp;out&nbsp;to&nbsp;customers precisely and individually&nbsp;when they use all of the available communication channels.&nbsp;Multichannel&nbsp;communication can, however,&nbsp;create&nbsp;many&nbsp;problems.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What channels can be used strategically to address customers most effectively in order to achieve results?<\/li><li>How should a contact journey look like to be suitable for both you and your customers?<\/li><li>What is the best way to keep track of my activities?<\/li><li>What do my colleagues do, e.g. MSL?<\/li><\/ul>\n\n\n\n<p id=\"h-scopmi-setzt-an-dieser-stelle-an-und-hilft-ihnen-viel-mehr-die-chancen-des-ansatzes-zu-nutzen\">SCOPmi addresses exactly this point and helps your employees face these challenges:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Create custom contact journeys to fit the needs and requirements of your customers with ease<\/li><li>Gain a better understanding of contact frequencies and customer needs<\/li><li>Flexible visualization of the touchpoints<\/li><li>Documentation of successes and learnings<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-scopmi-allows-you-to-precisely-plan-customer-touch-points\">SCOPmi allows you to precisely plan customer touch points<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/Scopmi-1024x553.png\" alt=\"\" class=\"wp-image-39730\" width=\"905\" height=\"488\" srcset=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/Scopmi-1024x553.png 1024w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/Scopmi-300x162.png 300w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/Scopmi-768x415.png 768w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/Scopmi-1536x830.png 1536w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/Scopmi-2048x1106.png 2048w\" sizes=\"(max-width: 905px) 100vw, 905px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-additionally-you-can-document-the-success-of-the-respective-customer-contact\">Additionally, you can document the success of the respective customer contact<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/scompi-2-2-1024x538.png\" alt=\"\" class=\"wp-image-39741\" width=\"897\" height=\"471\" srcset=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/scompi-2-2-1024x538.png 1024w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/scompi-2-2-300x158.png 300w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/scompi-2-2-768x404.png 768w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/scompi-2-2-1536x808.png 1536w, https:\/\/www.consileon.de\/wp-content\/uploads\/2022\/03\/scompi-2-2-2048x1077.png 2048w\" sizes=\"(max-width: 897px) 100vw, 897px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-scopmi-can-be-used-on-all-mobile-devices\">SCOPmi can be used on all mobile devices<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"627\" src=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/06\/3-1.jpg\" alt=\"\" class=\"wp-image-21942\" srcset=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/06\/3-1.jpg 1200w, https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/06\/3-1-300x157.jpg 300w, https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/06\/3-1-1024x535.jpg 1024w, https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/06\/3-1-768x401.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-advantages-of-using-scopmi\">Advantages of using SCOPmi<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Simple, visual planning of multichannel activities<\/li><li>Simple documentation of customer communication<\/li><li>Learning tool:&nbsp;Multichannel contact paths are matched with success factors (process mining)<\/li><li>Decision management based on success probabilities for different multichannel scenarios<\/li><li>Intuitive handling<\/li><\/ul>\n\n\n\n<p>Using the SCOPmi app, you get all of the above! Simple, fast, and clear over an app.<\/p>\n\n\n\n<p>(<em>The document is in German.)<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background\" href=\"https:\/\/www.consileon.de\/wp-content\/uploads\/2021\/05\/Produktangebot-SCOPmi.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" style=\"color:white\">More about the product<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SCOPmi &#8211; Visualize the contact route of each customer individually in order to support customer care planning. By utilizing SCOPmi, you can also determine success transparently, making it concretely verifiable.<\/p>\n","protected":false},"author":37,"featured_media":21030,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"image","meta":{"_acf_changed":false,"footnotes":""},"categories":[62,15],"tags":[],"class_list":["post-29607","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-healthcare","category-news","post_format-post-format-image"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SCOPmi - Strategic Customer Support with Process Mining | Consileon<\/title>\n<meta name=\"description\" content=\"With SCOPmi you visualize your individual strategic customer care and can plan, control and evaluate it. 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